Video buffering (aka the spinning circle of death), may be caused by any of the following (possible troubleshooting steps provided):

• Maybe your router needs to be power-cycled. If your router has been running for a month or longer without being power-cycled, try that first.
  
  
• How strong is the wifi signal at the streaming device (e.g., TV, Roku, etc.)? Check the wifi signal strength under the devices settings. If you have a good signal strength, move to the next bullet point. If you have a weak wifi signal, then your device may be too far away from your router to maintain a good signal.
  
  If this is the first time you are seeing this issue, 1) your router antennas may be blocked, or pointed downward, or 2) you possibly have some kind of competing wireless device(s) operating (e.g., see interference devices), or 3) your router's wifi hardware is failing, or 4) your device's wifi receiver is failing. To troubleshoot which it may be, use another device (e.g. laptop, smart phone, tablet) and check the wifi signal on that second device at the same location as the main streaming device (side-by-side). If the second device's wifi signal is also weak, that suggests the router's wifi hardware is failing or is too far away. If the second device's wifi is strong, that suggests that the main streaming device's wifi receiver is failing.
  
  On some occasions a firmware/software update may fix the problem on streaming devices (e.g. Roku, AppleTV). Check to see if a new firmware is available. Even many brands of Smart TVs actually have software updates that come out 1-2 times per year.
  
  
• There may be more traffic on your home network than your plan provides. If you are streaming a movie and someone else also tries to stream a movie, video or game, surf the web, etc. you may not have enough bandwidth to stream both, simultaneously. You can test that by disconnecting all devices but the main streaming device and see if the buffering goes away. Keep in mind that each video/movie requires a dedicated amount of speed (bandwidth). Consider upgrading to a faster plan.
  
  
• There may be more traffic on the Solano Wireless network at that time resulting in a lack of sufficient bandwidth (speed) to stream/game. Think of it as traffic on I80 at 10 am vs. 6 pm. To test that, try streaming during the day (generally less traffic) vs. at prime time.

• There may be a problem with the streaming service you are using (e.g. Netflix, Hulu). Check any of the following websites to see if your streaming provider has any reported issues:
  
  
  • Downdetector.com
  • CurrentlyDown.com
    
    
• If you have another streaming service (say Netflix and Hulu), see if you experience the same buffering problem with them. If not, then the problem is likely at the first streaming service's side. If you also get buffering with the second streaming service, call our Office and check for any issues. Alternatively, "like" or "follow" our Facebook page to receive announcements/alerts. We recommend that you submit a Ticket and comment on what you were trying to do (e.g. stream Hulu) and at what time so we can check the monitoring logs for anything out of the ordinary.