Most new routers (or routers that have been reset to factory defaults) have to be taken through a setup wizard before they will successfully connect to the Internet.

The instructions included in this article are "generic", but they give you the information to get you online. If you are having problems, please contact our Office during normal business hours for assistance.

NOTE: You are going to see all kinds of fields/screens inside your router. You do not need to enter information in all the fields that you see in your router. Just focus on the main ones below. Routers have many fields to accommodate different types of Internet access and features. That's why the User's Manual is usually 200 pages long!

To connect to your router:

Option 1: The best way to access your router is to use an ethernet (computer) cable between your laptop/computer and any of the router's "LAN" ports (the WAN or Internet port is reserved for the Internet source).

Option 2: If you don't have a device with an ethernet port (e.g., an iPad, MacBook Pro, etc.), you can try to connect to your router's wifi. Many router's have the wifi name and password on the bottom/back of the router (on a label).

Option 3: Some routers are best setup using their smart phone app. Search the Google Play or iTunes Store for your router's app.

Once you are connected to your router, open your web browser (e.g., Chrome, Firefox, Safari, etc.) and try each one of the following IP addresses until you reach a login screen (the IP address depends on your router brand): 192.168.1.1, 192.168.2.1 or 192.168.0.1.

NOTE: you type only one of these IP addresses into the web browser's address bar (at top) and press enter/return. If it doesn't get you to a login screen, repeat with the next IP address. These are the most common router IP's, but if none of them get you to the login screen, your router probably has a unique IP. You can try to find what it is using a search (e.g., go to google.com and search on "yourroutermakemodel default login") or try this link.

To find the default router login (username and password), you can check this link. Then look up your router in the list. You can find your router's model number on the bottom/back of the router. (It is not the MAC, Serial Number, etc.).

Generic router settings:

Internet Type: known as "DHCP", "Automatic IP", or "Automatically obtain IP" (do not use static IP, PPPoE, a login, etc.).

Setup Router as a "Router" (mode) not "Access Point" (mode) or "Wireless Access Point" (mode).

5 GHz Wifi: needs to be changed to channel 36. We broadcast our Internet to you on the 5 GHz frequencies and but not use channel 36; so it' i safe for 5 GHz wifi use. If you do not change your 5 GHz wifi to channel 36, you risk losing your Internet connection because the router's 5 GHz wifi and our Internet signal may 'radar-jam' each other.